Privacy notice
How I use information supplied through the website and booking system.
Information I may collect
MYOFLEX is the name I use for my mobile sports massage service. In this notice, “I” means the person operating MYOFLEX. When you book or contact me, you may provide your name, email address, phone number, treatment address, postcode, appointment choices and information you choose to include about your treatment needs or access requirements.
Why the information is used
- to check whether a mobile appointment can be offered in your area;
- to create, manage, reschedule or cancel appointments;
- to communicate booking confirmations and appointment changes;
- to plan travel to the treatment address;
- to respond to enquiries;
- to keep appropriate business and transaction records.
Payments
Card payments, including the booking deposit and any remaining balance paid by card, are processed securely through Stripe. If you choose to pay the remaining balance in cash on the day, that cash payment is handled directly and no card details are involved. I receive payment status and transaction references needed to manage payments, but the website is not designed to store your full card details.
Email and calendar services
Booking communications may be sent using the configured email service, and appointment details may be added to my booking calendar so I can schedule the appointment and manage travel time.
Consultation and health information
Before treatment, I ask you to complete a sports massage consultation and consent form. This can include health information such as relevant medical conditions, medication, allergies, injuries, past medical history and information about the problem you want help with. I use this information to assess whether sports massage is appropriate, decide whether treatment should be adapted or postponed, and keep an appropriate treatment record.
Your consultation answers are stored separately from the ordinary booking file in the MYOFLEX secure consultation database. The sensitive consultation payload is encrypted by the MYOFLEX application before it is written to the database. It is not added to Stripe payment details, and the health answers themselves are not included in ordinary booking confirmation emails or calendar entries.
How long information is kept
Booking and business records are kept only for as long as reasonably needed for the service, accounting and applicable legal obligations. Consultation and treatment records are retained in line with the period required by my insurer and any applicable professional or legal requirements, then securely deleted when they are no longer required. I do not keep health information indefinitely just in case it may be useful.
Sharing information
I do not sell your personal information. Information may be processed by service providers used to operate the booking service, such as Stripe, email hosting and Google Calendar, where necessary to provide the service.
Your choices and questions
If you have a question about information you have submitted through the site, contact me using the contact form.